www.estorgas.com

http://estorgas.com

ABOUT
Since incorporation in 1969, Estorga's Collision Repair Center has ascended from the grassroots to a multi-faceted shop with two 50,000 square foot centers located in Long Beach and Torrance California. Estorga's Collision Centers is widely considered one of the best collision repair companies in the nation with proven results. Estorga's Collision Centers boasts state of the art facilities with BMW and Mercedes Benz factory certified technicians to insure top quality repair to factory specifications and the best CSI (customer service index), and the cycle times in the nation. Estorga's Collision Centers CSI and cycle times are compared daily among 150 comparable shops in the country and 30 of the top Los Angeles metro facilities putting Estorga's Collision Centers in the top 2% range consistently.



MESSAGE FROM THE PRESIDENT
At Estorga's Collision Centers, you - the customer - are our first and foremost concern.

Your vehicle is important to you and your family. It represents a large investment. Knowing this, we would like to take this opportunity to thank you for the trust you showed in us by choosing our company to restore your vehicle.

We take pride in the combination of our experience, our judgment and our technical skills. If you have a need for our service again in the future, we will do everything today in our power to justify your continued trust.

Our reputation is built on quality, integrity and the personal touch. If at any time, during any part of the restoration period, you feel you are not completely satisfied, please call or write directly to me.

Thank you for allowing us to serve you,

Albert J. Estorga
President & CEO



OUT OF POCKET REPAIRS. COMMUNITY DIRECT SERVICE. LEASE TURNBACK.
Estorga's Collision Repair deals directly with the Community. Policy Holders sometimes sustain damage to their vehicles. Damage can arise from a number of unfortunate scenarios including accidents, natural disasters, and even vandalism. Customer Care is central to our philosophy at Estorga's. Estorga's has combined a solid work ethic with the best practices to ensure that our customers receive the best services.

Customer Care for individuals dealing with Out Of Pocket Expense is critical. Some of our customers have to pay for repairs on vehicles required for daily use. Customers find value in repairing vehicles for various reasons, such as, resale value, end of lease, or a recently purchased vehicle. Estorga's Collision Repair provides a warm and professional reception to members of our community.

We understand that getting your vehicle back, as fast as possible, is essential. Estorga's Collision Repair operates from 6am - midnight providing the maximum amount of time to work on your tvehicle. For your convenience we established ourselves in two premier locations: Long Beach and Torrance, CA. This enables our customers to utilize a location that best fits their schedules and obligations. Adding to your experience are the exceptionally clean repair facilities. Most importantly, Estorga's Collision Repair ensures the priceless comfort of knowing that trained technicians using manufactured approved equipment will restore your vehicle.



QUALITY CRAFTSMANSHIP. STATE OF THE ART.
Estorga's Collision Centers believes that quality is at the core of service. It is important who works on your car. Having the right equipment for every repair makes a difference and makes Estorga's Collision Centers distinct.

Customer Care is critical. Estorga's Collision Centers strives to add quality to your experience at our facilities. We provide a professional atmosphere from the moment you walk in. Estorga's Collision Centers also has a reputation for keeping the repair facilities
exceptionally clean.

Estorga's Collision Centers ensures the priceless comfort of knowing that quality Craftsmen and trained technicians will be working on your automobile. Your car will get fixed the right way and your car will be fixed quicker. We average 2.6 days to complete auto repairs for drivable cars. Our Craftsmen are backed by over 40 years of experience earned at Estorga's Collision Repair.

To do a job right, you need the right tools. Estorga's Collision Centers has invested in top of the line, state-of-the-art, manufacturer-approved equipment. This guarantees that our Craftsmen can ensure the proper restoration of your vehicle. We have the equipment to fix all types of cars. We have also maintained high-end specialty equipment designed to repair BMW and Mercedes Benz . Our repairs also undergo a final quality assurance check prior to being returned to our customers.



STRICT STANDARDS. CERTIFICATIONS AND ASSOCIATIONS.
At Estorga's Collision Repair each stage of the repair process is important. From dent and frame repair to refinishing, Estorga's pays attention to detail. Our technical teams consists of quality craftsmen. Our technicians are OEM, ICAR and ASE certified and regularly attend training to stay current in the latest vehicle technology and repair techniques. We have been refining our processes and procedure for over 40 years. All of our repairs come with a lifetime warranty that protects you for as long as you own the vehicle.

Additionally, we go beyond our doors to ensure excellence. Community and Industry organizations help us continue to provide the best solutions for our customers. Estorga's follows http://www.dtsc.ca.gov/ regulations. Supporting our environment, we dispose of fluids as directed by the State of California. In addition our President, Al Estorga, has participated on numerous industry committees and was a founder of the Collision Industry Conference (CIC). He was also an original participant in the Inter-Industry Conference on Auto Repair (ICAR).



CERTIFIED COLLISION CENTERS
When you trust your repair work to an Estorga’s Collision Center, you’ll enjoy the confidence and peace of mind that your vehicle will leave looking as close to its pre-accident condition as possible. That’s because the technicians working to restore your vehicles appearance and performance are the people who know it best.

All our collision facilities have successfully completed an extensive audit, and have made the significant commitments to quality and service required to receive this level of recognition. (This rigorous process enables Mercedes-Benz and BMW standards for tools, equipment, facilities, repair work, and commitment to customer care.)

You can be sure that Estorga’s Collision Centers offer:


• Genuine OEM Replacement Parts for exact fit and exceptional quality

• BMW and Mercedes-Benz approved equipment, including all tools, parts, and paint

• A dedicated fixture bench developed exclusively from BMW and Mercedes-Benz blueprints
so that repairs are made with assembly-line accuracy.

• Technicians with up-to-date, advanced skills and training

•Manufacturer-approved repair methods that help ensure the structural integrity of your
car is restored to pre-loss condition


With a vehicle as unique and special as your Mercedes-Benz or BMW, why take a chance on anything less?




SERVICES
• COMPUTERIZED COLOR MATCHING
When it comes to automobiles, you can judge a car by its cover! That's why Estorga’s Collision Centers uses state-of-the-art refinishing systems. Today's modern factory finishes incorporate multiple layers of highly specialized paints. Estorga’s Collision Centers uses Spies Hecker Paint, with consistent upgrades to their technology. Which ensures each vehicle's finish matches perfectly.
• PRECISION FRAME AND MEASURING EQUIPMENT
The proper repair of collision damage is critical to the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision repair facility. In fact, our highly skilled technicians use only the highest quality equipment, parts, and materials. We utilize the Celette frame systems, capable of multiple pulls.
• COMFORTABLE CUSTOMER RECEPTION AREA
We know how stressful it can be to be involved in an accident. In our reception area, you will find friendly and helpful staff that will take care of all the paperwork involved with your claim. Relax and enjoy coffee while we arrange for your repair.
• ONSITE ENTERPRISE RENTAL OFFICE
We offer a full service Enterprise Car Rental office right inside our facility. You can arrange to have a rental waiting when you drop your vehicle off for repair.



INSURANCE SERVICES
Estorga's offers a complete solution for both adjusted claims and Direct Repair Programs. Our facility is staffed and equipped to handle the unique requirements of each carrier. We have a fully computerized operation that includes the following:

+ Computerized estimating from CCC Pathways and Mitchell Ultramate
+ Computerized digital imaging from CCC and Mitchell First Images
+ Dedicated insurance adjuster workstation offering telephone, high speed Internet, and copier

The results that your company can enjoy with Estorga's include:

+ Managed Severity
+ Shortened Cycle Time
+ Full Compliance With Administrative Procedures and Estimating Guidelines
+ A Partnership Approach To Claims Handling
+ The Industry's Highest Levels of Service & Satisfaction

Call today to learn how we can work together: (562) 426-2639 - Eric Estorga



DEALER SERVICES
Estorga's Collision Centers is committed to the provision of comprehensive automobile services, and the continued implementation of Sigma Six lean programs which improve our day to day processes. This exemplifies industry standards for consistently high CSI ratings and shop performance.

Estorga's Collision Centers proposed solution to your automotive dealer group is creating a strategic partnership to relieve the burden of daily management and expenditures in creating collision centers while working concurrently to promptly handle collision referrals, reconditioning, lot damage, and parts delivery.

Additionally, our timeliness and documented experience to help your automotive dealer group will dramatically increase their CSI which is paramount in gaining and retaining a clientele base.

We have the capabilities of maintaining the highest degree of quality workmanship coupled with the ability to set up satellite offices in strategic proximity to or within your automotive dealer group.

The clear benefits for a strategic partnership with your automotive dealer group include but are not limited to:


• Ability to precisely monitor all referrals by IT capabilities to attain appropriate referral fees

• Coordinate electronic support to the dealership that would allow live updates which included customer comments, CSI, and cycle times

• Elimination of unnecessary cost expenditures in creating new collision centers

• Centralized localized HUB to support all of the plans to provide satellite offices and drop-off centers

• Commitment to purchasing all automobile parts from each respective dealership

• Elevated client retention of clientele based on Estorga's Collision Centers consistent CSI average of 97

• Extended hours of service and production for repairs incurred by the dealership

• Extensive 18 hour day service for your automotive dealer group referrals

• Identify your automotive dealer group as a strategic partner by displaying prominent signage in allocated areas of Estorga's Collision Centers



QUESTIONS ABOUT YOUR RIGHT TO CHOOSE A REPAIR SHOP
Can I choose the repair facility even though someone is telling me to go to a specific repairer? YES

Does my insurance company have the right to tell me where to get my car fixed? NO

Is the dealership where I purchased my vehicle the best place to get my car repaired? MANY TIMES, NO

These are all questions that we answer every day. CALL US NOW and we will help you through this confusing process. +1.562.426.2639



QUESTIONS ABOUT DEALING WITH INSURANCE COMPANIES
Do I need to go though my insurance company or can I go through the at fault insurance company? YES

Can I go through my insurance company and have them go after the guy that damaged my car? YES

Can I pay for the damage to my car without involving my insurance company? YES

Can I get a rental car while my car is being repaired? Can I get a discount? YES

Will the insurance company pay for the rental car while my car is being repaired? MAYBE

These are all questions that we answer every day. CALL US NOW and we will help you through this confusing process. +1.562.426.2639


COMMON QUESTIONS
Q: How long will it take to repair my vehicle?

A: On average we can repair drivable cars within 2.6 days and non-drivable cars in 7.9 days. We work 6am to midnight to provide the fastest repair time without compromising quality.

Q: What if I have insurance?

A: Estorga's Collision Repair has decades of experience working with insurance companies. We will be more than happy to guide you through the process.

Q: Does Estorga's Collision Repair work on performance and luxury vehicles?

A: Yes. We specialize in BMW and Mercedes Benz. We have the State-of-the-Art technology and we have put together a team of quality craftsmen.

Q: Do I need insurance to use Estorga's Collision Repair?

A: No. We have been servicing our community directly for years.

Q: How will my car be treated?

A: Estorga's has the cleanest auto repair facilities. You will be impressed. We also have the ideal facilities and layout to contain each process of restoration in a separate area. We always use the correct tools and designated equipment for each car.